Privacy Policy

Wattle & Thyme Provisions ("we", "our", or "us") is committed to protecting the privacy of your personal information. This Privacy Policy describes how we collect, use, disclose, and manage the personal information we collect from you in connection with our catering and event services, our website, and any other interactions you have with us.

1. Collection of Personal Information

We collect personal information when it is reasonably necessary for us to provide our services and for our business operations. The types of personal information we may collect include:

• Contact Information: Your name, address, email address, phone number.
• Event Details: Information related to your event, such as date, location, guest numbers, dietary requirements, and specific preferences.
• Payment Information: Details necessary for processing payments, such as credit card numbers (processed securely via third-party payment gateways).
• Communication Data: Records of your correspondence with us.
• Website Usage Data: Information about how you use our website, collected via cookies and analytics tools (e.g., IP address, browser type, pages visited).

2. How We Collect Personal Information

We collect personal information in several ways, including:

• Directly from you when you enquire about our services, make a booking, fill out forms on our website, or communicate with us by phone, email, or in person.
• From third parties, such as event planners or venues, typically with your consent.
• Automatically through our website using technologies like cookies for website analytics and to enhance your user experience.

3. Use of Personal Information

We use your personal information for the following purposes:

• To provide and manage our catering and event services, including planning, coordination, and execution of your event.
• To communicate with you regarding your bookings, enquiries, and to provide customer support.
• To process payments and manage billing.
• To improve our services and website based on user feedback and analytics.
• To comply with legal obligations and resolve any disputes.
• For marketing and promotional purposes, where you have consented to receive such communications (you can opt-out at any time).

4. Disclosure of Personal Information

We may disclose your personal information to third parties in the following circumstances:

• To our trusted service providers who assist us in delivering our services (e.g., suppliers, transport, payment processors), under strict confidentiality agreements.
• Where required by law or to government and regulatory authorities.
• With your express consent.

We do not sell or rent your personal information to third parties for their marketing purposes.

5. Data Security

We take reasonable steps to protect the personal information we hold from misuse, interference, and loss, and from unauthorised access, modification, or disclosure. This includes implementing physical, electronic, and managerial security measures.

6. Access and Correction

You have the right to request access to the personal information we hold about you and to request that we correct any inaccuracies. Please contact us using the details below if you wish to do so.

7. Cookies and Website Analytics

Our website uses cookies to enhance user experience and for analytics purposes. You can set your browser to refuse all or some browser cookies, or to alert you when websites set or access cookies. If you disable or refuse cookies, please note that some parts of this website may become inaccessible or not function properly.

8. Changes to Our Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. We will post any changes on this page, and the "Last Updated" date at the top will be revised accordingly. We encourage you to review this policy periodically.

9. Contact Us

If you have any questions about this Privacy Policy or our privacy practices, please contact us:

Wattle & Thyme Provisions
28 Warrigal Road, Unit 3B,
Cheltenham, VIC, 3192, Australia
Phone: (03) 9583 6214
Email: info@wattlethyme.com.au